All returns or exchanges must be completed within 14 days of placing your order. All Items to be returned must returned complete with their original packaging, tags, and our supplied receipt/invoice.

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. Full postage fees are applicable to any exchange, however this is at our discretion. You will be required to organise, and pay for the return of goods to our address.

Goods purchased at our retail store(s) cannot be returned to our online store.

Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.

Return of Goods Procedure

Contact the returns department including the following information:

•Your Name
•Your Address
•Your Order Number
•The Reason for Returning the Item
•Details (please include the stock code from the product detail page) of any Replacement Item(s) Required
•We will confirm receipt of your email within 1 working day, or 2 working days if the email is sent on a Saturday or Sunday, and you will be instructed on what action you will need to take to return the goods.
•The original receipt or invoice must be returned. We will not proceed without this.
•Once the returned goods have been checked and verified, your account will be credited, or exchange completed as necessary.
For your safety It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.

Faulty Goods

If in the unlikely event goods are arrive faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred by us, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).

Refunds

All refunds will be placed on the payment method used for the purchase. Please allow 14 days for the refund to credit your account.

Cancellation Rights

You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods.